Refund policy
Refund and Return Policy
This Refund and Return Policy applies to purchases made on Photo Gallery, operated by XINGZHI INTERNATIONAL TRADING CO., LIMITED.
1. Return Eligibility
We accept return requests for eligible products within 14 days after delivery.
To be eligible for a return, the item must be unused, undamaged and in its original packaging.
2. Non-Returnable Items
The following items may not be eligible for return:
- Used or damaged items caused by customer handling
- Items without original packaging
- Final sale items
- Gift cards or digital products, if applicable
- Customized or personalized products, unless they arrive damaged, defective or incorrect
3. Damaged, Defective or Incorrect Items
If you receive a damaged, defective or incorrect item, please contact us within 7 days after delivery.
Please include:
- Order number
- Clear photos or videos of the issue
- Photo of the shipping label
- Description of the problem
After review, we may offer a replacement, partial refund or full refund depending on the situation.
4. Return Process
To request a return, please contact us first at aion949@hotmail.com.
Do not send items back without contacting us. If your return is approved, we will provide return instructions.
5. Return Shipping Cost
Unless the return is caused by our error, the customer may be responsible for return shipping costs.
Original shipping fees may not be refundable unless required by applicable law.
6. Refund Processing
Once we receive and inspect the returned item, we will notify you whether the refund is approved.
Approved refunds will be issued to the original payment method. Processing time may vary depending on your bank or payment provider.
7. Order Cancellation
Cancellation requests may be accepted before the order is shipped.
If the order has already been shipped, it cannot be cancelled. You may request a return after receiving the item if it meets the return conditions.
8. Contact Information
Photo Gallery
XINGZHI INTERNATIONAL TRADING CO., LIMITED
Email: aion949@hotmail.com
Address: Rm 701, Unit 108, 7/F, Tower B, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Hong Kong
Website: https://zj21rn-c3.myshopify.com/